Team Lead Technical Operations - Stripe Delivery Center

What you’ll do

• You will act in a player-coach capacity and will be accountable for supporting Technical operations associates in delivering against target set goals and mentoring in subject matter expertise. You will manage a small team of Tech Ops Payments Analysts. 

Responsibilities

• Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation 
• Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders 
• Utilize data as a core tool for guiding people management strategies and optimizing team productivity 
• Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making
• Manage capacity and scheduling, dividing and assigning work between team members.
• Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues. 
• Ensure your team has strong data analysis and Technical skills needed to be successful in their role.
• Setting clear goals and expectations for individual and team performance. 
• Foster a culture of continuous improvement to refine team processes and procedures. 
• Support recruitment and hiring initiatives.
• Coach and mentor individuals to meet career via structured career development conversations. 
• Provide continuous performance feedback and facilitate periodic formal performance reviews.
• Drive and own initiatives that make the team a warm and welcoming place to work.
• Keep the team engaged and motivated towards their work.

Who you are

• We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• At least 2 + years experience leading technical operations teams
• Strong SQL and Data Analysis Skills 
• Strong Ownership mindset and ability to get the team unblocked with internal/external help
• Excellent interpersonal and communications skills
• Exemplary planning and time management skills
• Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results
• Previous experience mentoring others and are able to constructively provide feedback to others. 
• Ability to motivate the team and keep them engaged in an otherwise structured process
• Proven ability to be subject matter expert in the relevant line of business

Preferred qualifications

• Previous experience in a team lead or people management role
• Prior experience in Reconciliation and operations data analysis