Team Leader - Call Center

Team Leader - Call Center - Bengaluru - J.P. Tech Park - JM*

Roles and Responsibilities:

• Manage the overall running of the sales team

• Develop and implement strategic sales plans that expand a company’s customer base and 

solidify its presence.

• Achieving growth and hitting sales targets by successfully managing the team and by 

assessing the teams’ strengths and weaknesses

• Establishing productive and professional relationships with key personnel in assigned 

customer accounts and memberships

• Building and promoting healthy, long-lasting customer relations with existing and new 

supplier by partnering with them.

• Developing and implementing new sales initiatives, strategies and programmes to capture 

key demographics

• Liaise and develop professional relationships with regional Representatives and Executives

• Attend conferences and exhibitions when required to identify opportunities

• Manage the relationship with MOL to generate more opportunities 

• Oversee planning for following years business plan 

• Ensure event and courses are updated on divisional websites

• Manage relationships with internal and external stakeholders

• Assist in account management for industry suppliers

• Oversee financial invoicing for all department activities within the set budget

• To liaise with the Commercial Manager, Courses & Events Team Leader and colleagues 

where necessary to include plans to implement any proposed changes and improvements

• To undertake other duties as requested

• Manage budgets and update financial records

Job Requirement / Skills

• Time management and prioritising workload

• Industry Knowledge and Experience desirable 

• Working knowledge of Microsoft office

• Excellent organisational and time-management skills 

• Excellent customer service skills 

• People management skills 

• Excellent oral and written communication skills 

• Organisational skills and attention to detail

• Negotiation skills

• Presenting skills

Qualification

Any Graduate