Team Leader Lead Generation

• Utilize advanced Excel functions and tools to analyze and interpret complex data sets.
• Implement a data-driven approach to enhance decision-making processes.
• Oversee day-to-day contact center operations (Outbound calls & Chat) ensuring optimal performance and service delivery.
• Collaborate with cross-functional teams to enhance the overall customer experience.
• Lead and inspire a diverse team, including Team Leaders, to achieve operational goals.
• Manage a headcount of at least 20+, fostering a positive and high-performance culture.
• Set and communicate clear performance targets for individuals and teams.
• Align goals with organizational objectives and ensure consistent achievement.
• Develop and implement comprehensive learning and development programs for the team.
• Create career development plans to nurture talent and promote professional growth.
• Identify opportunities for process optimization and efficiency within the contact center.
• Implement and oversee initiatives to enhance operational processes and workflows. 
• Adhere to deadline to achieve assigned targets.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• Experience- 7+ years
• Proven experience in contact center operations, with a minimum of [X] years in a managerial role.
• Advanced proficiency in Excel and other analytical tools.
• Strong leadership and team management skills.
• Track record of setting and achieving targets in a contact center environment.
• Experience in driving learning and development initiatives.
• Proven ability to identify and implement process improvements.

Experience Level

Executive Level