Operations Team Leader

Team Leader Operations

Job Title:

Team Leader Operations

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Apply knowledge of regulatory requirements and industry best practices in the execution of EDD and ODD processes for the UK market.
• Leverage expertise in managing complex KYC cases related to HRC and PEP customers, identifying and mitigating associated risks.
• Utilize analytical and investigative skills to assess financial statements, transactions, and customer profiles, ensuring compliance with KYC, Anti-Money Laundering (AML).
• Proficiently use KYC tools, platforms, and software to manage EDD and ODD cases efficiently.
• Foster a collaborative team environment, offering support and guidance to junior and experienced team members, while contributing to the ongoing improvement of KYC processes.
• Maintain a customer-centric approach, balancing the need for compliance with providing a seamless, user-friendly experience.
• Adapt to a fast-paced, evolving regulatory landscape, staying abreast of changes in the organization's priorities and incorporating new methodologies and technologies into the KYC workflow.

Key skills & knowledge:

• Minimum 3-4+ years of AML CDD/Ongoing Due Diligence/ Transaction Monitoring (Preferred) Experience is must and should have worked with Global Banks (Not Indian Banks)/ Managed Service FCC Organization.
• High level Of Decision Making and Comprehension Skills
• Monitor, review and complete detailed analysis on customer account including Adverse Media Screening/Open-Source Investigation etc.
• Owning individual alert cases and using case management tools in completing alert investigations within required timescales
• A keen eye for detail, allowing you to identify potential risks to the bank and our customers.
• Previous experience of working with UK anti-money laundering and financial crime regulatory and legislative frameworks will be preferred but not essential.

Education – Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Bangalore - 10th Floor Phase IV Building MFAR Manyata Tech Park Nagawara Main Road

Language Requirements:

Time Type:

Full time

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Potential Use of Artificial Intelligence (AI) in Hiring

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Experience Level

Senior Level