Customer Service Team Member - Non Branch Banking

Team Member - Customer Service-Product-Support-Service - Non Branch Banking

Job Description

• Responsible to provide adequate and quick resolution to all the cases assigned for Affluent segment customers
• Maintain the Service TAT levels by closing Service Requests within stipulated timelines
• Maintain good Service quality levels as all transactions are monitored for quality evaluation purposes
• Liaise up and coordinate with business stakeholders to close the cases end to end
• Meeting Cross Sell lead generation targets for Loan disbursements  

 

 

Job Requirement:

 

• Banking knowledge is must (Loan division knowledge is preferred) in handling service request
• Cross Selling experience will be preferred
• Good Communication skill (Verbal & Written)
• Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.)
• Graduate n above
• Min. experience of 5 years n plus 

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Experience Level

Mid Level