Extended Warranty Claims Executive - Non Motor

Team Member Extended Warranty Claims Non Motor

Description

• All Risk Claims Management
• Implement Claims SOP within the team and service network and ensure adherence of the same in region
• Monitoring day to day claims activities and ensure claim settlement as per agreed TAT at region
• Guide and direct the team member in handling critical claims
• End to End claims processing, approving/repudiating claims considering policy terms and conditions
• Ensure up to date data entry in Claims Module by ASPs/Self and team members and document collections required for claims processing
• Interact with Service Providers’/logistic partners for timely service delivery and monitor service providers payments
• Updating customers about the claim’s status  

• ACS Control and Loss Minimization
• Monitor the ACS of the region and take corrective actions to reduce the same whenever required by controlling total loss percentage, improving repair rate, negotiating with ASPs ( Authorized Service Providers ) to control repair cost and reduce repeat repairs
• Periodic ASP audits for the region
• Implement Salvage Management SOP and drive salvage collection processes on monthly basis at region

• Customer grievance management
• Ensure customer grievance to be addressed at top most priority and resolve the same within the set TAT laid down by department/organization
• Resolve complaints by interacting with stakeholders like customer/ASP/CFU team/Line Manager etc.

Skills Required

Industry Understanding & Competitive Awareness; Claims Management; Process Movement

Education/Qualification

Graduate/PG

Desirable Skills

1.Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language.