Team Member, IS

JOB DESCRIPTION

JOB TITLE Team Member – Investor Services

Reports to Team Manager – Investor Services

No of Direct reportees Nil

Department Operations

Position Grade Range Executive/ Assistant Manager (May vary based on experience)

JOB PU

JOB PURPOSE:

JOB PURPOSE:

· To manage customer interactions centrally received at the branches in coordination with the Registrars and various internal / External vendors

JOB ROLE :

· To manager customer interactions received by way of Calls, Walkins, Emails etc., as per the laid down SOP’s and within the regulatory framework

· To manager investor /distributor relation at the branch level, create value for internal and external stakeholders.

· Efficient and Error free transaction acceptance, ensuring no deviation in KYC acceptance and processing

EDUCATIONAL QUALIFICATION & EXPERIENCE

· Graduate/ Post Graduate with 2 -3 years of related experience.

· NISM Certification is mandatory

PERSONAL ATTRIBUTES

· Good communication skills

· Ability to do multi-tasking

· Should have Positive approach

· Delivers quality service & follows customer needs