Technical Analyst 3-Support

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

6-10 years of Experience into Oracle ERP as a Fusion Financials Functional Consultant (EBS and Fusion Cloud).
Experienced in full life cycle Oracle Applications Fusion implementation, Supporting and good exposure on Upgrade Projects.
Involved in P2P Process and O2C Cycles.
Working on all Financial Modules like GL, AP, AR, CM, FA, Expense management and Procurement.
Involved in the setup configuration for accounts payable and account receivables module as per client requirement.
Involved in data migration for Finance modules.
Directly interacted with the users for issue resolution and user trainings to control of the regular issues.
Hands on experience in system implementation and support.
Functional knowledge on other modules like PO & INV

Career Level - IC3

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Experience Level

Senior Level