Technical Business Analyst - Insurance Claims and Duck Creek Specialist

Technical Business Analyst

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work® for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow

With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details

Job Title: Technical Business Analyst

Location: Hyderabad / Bangalore

Skills: Insurance Claims, Basic SQL Queries, P&C Insurance, Agile, Gap Analysis, Commercial Lines, STLC and Basic Understanding of Duck Creek Database

Key Responsibilities

We are seeking an experienced Lead Business Analyst professional with 8-12 years of experience in Property and Casualty (P&C) insurance to join our team. The ideal candidate will have a strong understanding of Duck Creek Claims applications and processes, coupled with expertise in business analysis and quality assurance. You will collaborate closely with stakeholders, developers, and testers to ensure the successful implementation and delivery of ESIS projects. 

Responsibilities

What you’ll do

• The Business Analyst will work under minimal supervision while analyzing and designing new business processes and participates in documenting customer requirements to assist the development team in implementation.
• Participate in Discovery/inception sessions and document high level requirements.
• System and Fields mapping for independent systems.
• Work with other project stakeholders to identify workarounds or configurations.
• Participate in detail requirement elicitation sessions\workshop(s) and demonstrate proficiency in following modules,
• FNOL
• Automated Processing (Auto Line Creation, Auto Reserves, Automated Assignment)
• Desktop Financials Forms and Correspondence Party Tasks (Tasks Templates) - Defining a workflow, Integrations etc.
• Help QA and Development team with their functional queries.
• Conduct test case review to ensure functional coverage.
• Create workflow diagrams, wireframes, screen mockups.
• Work assignment for junior members, team building activity and status reporting.
• Facilitate UAT execution phase and work with business stakeholders and project manager.
• Working experience in different project methodologies like Waterfall, Agile, iterative
• Conduct KSS sessions.
• Perform unit testing, troubleshooting, and debugging of applications to ensure quality and reliability.
• Work closely with quality assurance teams to address and resolve defects.
• Stay updated on industry best practices and emerging technologies relevant to Duck Creek Claims development.
• Collaborate with development and QA teams to define, document, and validate API requirements and specifications.
• Perform API testing using tools such as Postman, SoapUI, or similar to ensure seamless integration and data exchange between Duck Creek Claims and other systems.
• Analyze, design, and validate database tables and data models to support claims processing and reporting requirements.
• Write and execute SQL queries to verify data integrity, troubleshoot issues, and support functional and technical testing. 

WHAT you've Done

• Worked closely with Business stakeholders to assess current capabilities and identify high-level customer requirements.
• Participated in detailed requirement sessions to elicit detailed product requirements and use cases.
• Developed and maintained the business requirements.
• Participated in transitioning the requirements and use cases to the technical team and ensures a clear and complete understanding of the requirements.
• Conducted Test Case review and provide feedback to QA team.
• Created wireframe and detailed screen mockups.
• Worked in different functional areas of Claims Application (FNOL, Desktop, Financial, Form and Corr) 

• Bachelor’s degree required, or higher education level, or foreign equivalent, preferably in area with analytic emphasis.
• Minimum of 8 years professional experience, preferably in a similar role  
• Experience interfacing with customers, including customer presentations.
• In-depth knowledge of Duck Creek Claims applications and insurance business processes.
• Experience with Agile and Waterfall methodologies.
• Strong analytical and problem-solving skills.
• Excellent interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Familiarity with testing tools such as HP ALM, Jira, or similar.
• Certification in business analysis (e.g., CBAP) or quality assurance (e.g., ISTQB) is a plus. 

Specialized Knowledge, Skills, and/or Abilities:

• Excellent communication skills, verbal and written.
• Experience in requirements gathering, identifying gaps, estimating, implementation, test planning and execution, and User Acceptance Testing definition and execution.
• Experience translating requirements and use cases into test conditions and expected results for assembly, product, and user acceptance testing.
• Experience/knowledge of PC Insurance software applications a plus
• Experience/knowledge of software development life cycle for PC insurance software a plus
• Experience with API testing (Postman, SoapUI) and documenting integration requirements.
• Strong SQL skills for querying and validating Duck Creek Claims database tables.
• Ability to analyze and design data models supporting claims processes.
• Understanding of data mapping and migration between systems. 

Why Chubb?

• Join Chubb to be part of a leading global insurance company!

• Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.

• Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence

• A Great Place to work: Chubb India has been recognized as a Great Place to Work® for the years 2023-2024, 2024-2025 and 2025-2026

• Laser focus on excellence: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results

• Start-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter

• Growth and success: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment

  Employee Benefits

• Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:

• Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances

• Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.

• Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.

  Application Process

  Our recruitment process is designed to be transparent, and inclusive.

• Step 1: Submit your application via the Chubb Careers Portal.

• Step 2: Engage with our recruitment team for an initial discussion.

• Step 3: Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable).

• Step 4: Final interaction with Chubb leadership.

  Join Us

  With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India’s journey.

  Apply Now: Chubb External Careers

Experience Level

Senior Level