Technical Operations Engineer

Technical Operations Engineer

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 2 years of experience in designing, developing, or troubleshooting Linux, networking, mobile, video conferencing, or voice technologies.

Preferred qualifications:

• Experience in troubleshooting issues for multiple operating systems.
• Experience with Google Cloud Platform.
• Excellent customer service, organizational, prioritization, multitasking, communication, and leadership skills.
• Passion for learning customer workflows, identifying pain points, and designing/implementing creative solutions to them.

Responsibilities

• Provide support to improve the productivity of thousands of silicon engineers.
• Develop scripts, tools, processes or solutions to prevent problems, improve user productivity and automate recurring tasks as part of long-term and global service improvements.
• Partner with peers, vendors and other technical support teams to coordinate troubleshooting, process and resolution for incidents and problems in a timely manner.

About the job

Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen. The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world.