Technical Program Manager, Google Cloud Business Platforms

Minimum qualifications:

• Bachelor's degree in a Computer science, or equivalent practical experience.
• 2 years of experience in managing projects.
• Experience in Technical Program Management, Stakeholder Management, Cloud Computing, Support Infrastructure, Customer Focus, Customer Success Metrics

Preferred qualifications:

• Master’s degree or PhD in Engineering, Computer Science, or a related technical field , or equivalent practical experience.
• 5 years of experience in managing cross-functional or cross-team projects.
• Experience with managing hosted services/Software as a Service (SaaS) with the ability to analyze and trace product behavior back to the responsible code.
• Experience in working across a distributed and integrated team composed of technical and non-technical members.
• Experience in implementing, troubleshooting, and supporting Internet-based applications, web servers, data storage, commerce engines, and Linux/Unix operating systems.

Responsibilities

• Collaborate with a team of Technical Program Managers (TPgMs) who deliver technical support to our global population of internal Cloud employees. Ensure quality customer service, enhance the operations, and develop your team’s technical skills and instrumentation.
• Partner with Product Management and Engineering to advocate for customers with a data-motivated approach. Break down customer issues into areas for improvement in the product.
• Engage with Software Engineering, Product Management and Site Reliability Engineering to manage production incidents in real time
• Manage project schedules, identify possible issues and communicate them to project stakeholders.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.