Technical Services Engineer

Key Responsibilities:Windows Server Administration:oManage, monitor, and troubleshoot Windows Server environments.oPerform routine maintenance, patching, and performance tuning of servers.oEnsure system security and compliance with organizational policies.Active Directory (AD):oMaintain and configure Active Directory, Group Policies, and related services.oPerform user and group administration, and ensure AD health and replication.oFile share permission and modificationDNS & DHCP:oConfigure and maintain DNS and DHCP servers.oTroubleshoot name resolution and network address management issues.VMware Virtualization:oManage VMware environments, including deployment, monitoring, and optimization of virtual machines.oPerform regular backups, disaster recovery testing, and capacity planning.Public Key Infrastructure (PKI) Management:oConfigure and manage certificates and PKI infrastructure.oEnsure secure access to systems and services through certificate-based authentication.ServiceNow Integration:oUtilize ServiceNow for incident, problem, change, and asset management.oEnsure timely resolution of incidents and service requests related to Windows infrastructure.Qualifications:Proven experience in administering Windows Server environments (Windows Server 2012/2016/2019).Strong knowledge of Active Directory, DNS, and DHCP.Experience in managing VMware virtualized environments.Hands-on experience with PKI and certificate management.Proficiency in ServiceNow for IT service management.Good understanding of networking concepts and protocols (TCP/IP, DHCP, DNS, etc.).Strong analytical and troubleshooting skills.Ability to work independently as well as in a team environment.Preferred Skills:Experience with PowerShell scripting or automation tools.Familiarity with cloud environments (Azure, AWS) and hybrid solutions.Knowledge of backup and disaster recovery solutions.Certifications:Microsoft Certified: Windows Server or Azure certifications.VMware Certified Professional (VCP) is a plus.ITIL certification or experience working in an ITIL environment.