Technical Support Agent - Customer Care Process Associate

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Technical Support Agent, Process Associate – Customer Care

Responsibilities 
•    Support technical queries for hardware: NUCs, Processors, Wireless, Graphics, Unison, Ethernet Products etc. and OEM Products (laptops etc.)   via Call, Chat and Email
•    Perform troubleshooting to fix the customer issues via Call, Chat and Email 
•    Perform RAS (Remote Access Session) when required via Chat and Phone
•    Expected to take 25 to 30 calls a day. (AHT 6-9 mins)
•    Follow-ups via Email and phone on cases
•    Knowledge base Article creation for handled queries.
•    Identify and own Lean and Transformation projects.

Qualifications we seek in you!
Minimum Qualifications
•    Should be fluent in required languages 
•    Should have a bachelor’s degree or higher, (B. Tech/ BCA/BSc Computer Science will be preferred)
•    Good communication skills, both written and oral, and should be able to handle client interaction.
•    Basic Knowledge on Microsoft Office, Windows Operating Systems,  hardware
•    Good Knowledge of Desktop/Servers,  hardware: NUCs, Processors, Wireless, Graphics,  Unison, Ethernet Products etc. and OEM Products (laptops etc.)   
•    Customer Experience & Process Improvement Capabilities

Preferred Qualifications/ Skills
•    Ability to manage multiple priorities
•    Good analytical skills

Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.