Technical Support Engineer - HPC / EDA

What You Will Do:

• Help customers solve technical issues with our products
• Answer questions from customers about the features and configuration of our products
• Communicate and document bug fixes and updates internally
• Develop customer-facing documentation for our website, support portals, forums, and social sites on an as-needed basis
• Work cross-functionally and develop working relationships with Sales, Services, Engineering, and Marketing teams.
• Communicate customer needs and wishes to our development and engineering staff, providing input on the product direction
• Assist with testing and validation of products as part of the extended development team 

What You Will Need: 

Basics:

• Bachelor's degree in IT/Computer Science or equivalent experience is required 
• 3+ years previous experience in a technical support role
• Demonstrated understanding of Unix /Linux 
• Strong analytical and debugging skills (e.g., analyzing system and application logs, strace, lsof, gdb, gstack).
• Demonstrated proficiency in Linux shell scripting is required.
• Passion and ability for troubleshooting and writing tests
• Has the ability to be a good listener, and to really understand a customer problem or question and help them solve it
• Excellent communication, people, time management, and organizational skills

Preferred:

• C, C++, and Tcl/Tk experience is a plus.
• Experience with workload management/job scheduling software (e.g. Altair Accelerator, PBS Professional, SLURM, Grid Engine, LSF) is a significant advantage