Technical Support Engineer II - Electromagnetics

Summary / Role Purpose

Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys’ business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.

Key Duties and Responsibilities

• Deploy and exploit the full Ansys Technical Support Toolset to complement your own engineering expertise and knowledge of simulation to assist customers in solving their engineering problems and enabling their usage of Ansys products.
• The Ansys Technical Support Toolset includes Ansys Innovation Space, AnsysGPT and other Ansys AI-based platforms introduced to assist with identifying and delivering the most relevant answers to customers' problems
• Ensure customers' ability to get accurate timely answers resulting in high Ansys customers' satisfaction.
• Ensure high Customer Satisfaction and Customer Success that enable customers' usage/deployment/adoption of Ansys software
• ​Develop subject matter expertise and specialization on Ansys simulation products and applications.
• Share your extensive knowledge and experience by creating & updating content for your Primary Focus Area to ensure the most relevant help and information is available for customers and internal colleagues.
• Create and execute repeatable workflows for data capture, processing, and deployment for support through the Ansys Technical Support Toolset.
• Be enthusiastic about learning and promoting how an AI-based technologies can assist engineers' own abilities to help Ansys customers.
• Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements​
• Participate in other strategic team and company initiatives, as needed

Minimum Education/Certification Requirements and Experience

• Required education and degree type: BS or MS in Electrical/Electromagnetics Engineering or related field
• Required minimum years of professional experience in an engineering software environment: MS+0; BS+2
• Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages
• Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
• Strong organizational and time management skills, possesses a sense of urgency
• Projects a professional image and demonstrates business acumen, driven to succeed

Preferred Qualifications and Skills

• Preferred education and years of professional experience in an engineering software environment: MS+3, PhD+0
• Preferred engineering degree in electronics and/or electromagnetics
• Ability to travel domestically up to 10% of tim