Technical Systems Engineer

In this role, you will be part of a dynamic, diverse and global team focused on innovating and transforming Cisco IT. We impact thousands of Cisco employees by providing them opportunities to innovate and accelerate adoption of modern engineering practices, thus, increasing the speed of product development. We are champions for emerging architectures, excellence in software development and innovation.

 The best attribute of this team is its synergetic and can-do culture. We typically work in small, nimble teams that collaborate on common problems across domains. As a result, the exposure to this extensive set of problems provides diverse technical challenges as well as accelerated career growth as an engineer.

Your Impact 

As a Technical Systems Engineer, you will assist in maintaining and optimizing the development, testing, and production environments by providing operational support, troubleshooting issues, and ensuring the availability and performance of systems.

Work Experience1-3 years

Application and System Support:

• Assist with the monitoring, troubleshooting, and resolution of issues in development, staging, and production environments.
• Support the deployment pipeline, ensuring smooth automation and application deployments.
• Work with the DevOps team to ensure that applications and services are highly available, stable, and performant.

Incident Management:

• Monitor production systems for issues or outages and respond to alerts in a timely manner.
• Collaborate with senior engineers and developers to troubleshoot, isolate, and resolve incidents quickly.
• Document issues, solutions, and preventive measures in knowledge bases or incident reports.

Collaboration with Development and Operations Teams

•   Assist in the collaboration between development and operations teams to improve software delivery processes and ensure efficient production systems.
•   Participate in daily stand-ups and project meetings, learning from senior team members and contributing to ongoing work.

Automation Support:

• Help implement, monitor, and maintain continuous integration and continuous deployment (CI/CD) pipelines.
• Work with automation tools such as Jenkins, Github, SonarQube, Artifactory etc

Minimum Qualifications: 

• BE, ME, MCA or a related field, or equivalent practical experience.
• 0-2 years of experience in DevOps, IT support, or a related technical role (internships, academic projects, and personal projects are acceptable).
• Familiarity with version control systems like **Git**.
• Basic understanding of CI/CD principles and tools (e.g., Jenkins, GitLab CI, CircleCI).
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) or virtualization technologies (VMware, Docker, etc.).

Preferred Qualifications

• Experience with cloud platforms (AWS, Google Cloud, Azure) is a plus.
• Basic knowledge Case management, problem management, using Service Now
• Exposure to monitoring tools (e.g., Prometheus, Grafana, Nagios).
• Knowledge Management for Application Support