Technology Support Engineer

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Configuration Database & CI Management, ServiceNow Software Asset Management (SAM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, you will engage in a dynamic environment where you will resolve incidents and problems across various business system components, ensuring operational stability. Your typical day will involve creating and implementing Requests for Change, updating knowledge base articles for effective troubleshooting, and collaborating with vendors to assist service management teams in issue analysis and resolution. You will play a crucial role in maintaining the integrity of the systems and enhancing the overall efficiency of operations.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for incident management.
- Provide training and support to junior team members to enhance their skills.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Configuration Database & CI Management, ServiceNow Software Asset Management (SAM).
- Strong understanding of IT service management processes.
- Experience with incident management and problem resolution techniques.
- Familiarity with change management processes and tools.
- Ability to analyze system performance and recommend improvements.

Additional Information:
- The candidate should have minimum 3 years of experience in Configuration Database & CI Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.