Technology Support Engineer

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Amazon Web Services (AWS)
Good to have skills : AAAP (Accenture Advanced Analytics Platform)
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, you will engage in a dynamic environment where you will resolve incidents and problems across various business system components, ensuring operational stability. Your typical day will involve collaborating with vendors, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will work closely with service management teams to analyze and resolve issues, contributing to a seamless operational flow and supporting the overall efficiency of the organization.

Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate training sessions for junior team members to enhance their skills and knowledge.
- Monitor and evaluate team performance, providing constructive feedback to ensure continuous improvement.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Amazon Web Services (AWS).
- Good To Have Skills: Experience with AAAP (Accenture Advanced Analytics Platform).
- Strong understanding of cloud computing concepts and architecture.
- Experience with incident management and problem resolution processes.
- Familiarity with scripting languages for automation tasks.
- Knowledge of network protocols and security best practices.

Additional Information:
- The candidate should have minimum 7.5 years of experience in Amazon Web Services (AWS).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.