Technology Support Engineer

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft SQL Server Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze issues and work towards their resolution, contributing to a seamless operational flow within the organization.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and maintenance of documentation related to system configurations and procedures.
- Monitor system performance and troubleshoot issues proactively to prevent service disruptions.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft SQL Server Administration.
- Strong understanding of database management and optimization techniques.
- Experience with backup and recovery strategies for SQL Server databases.
- Familiarity with performance tuning and query optimization.
- Knowledge of security best practices for database management.

Additional Information:
- The candidate should have minimum 2 years of experience in Microsoft SQL Server Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.