Technology Support I - Application Support

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I team member in Commercial and Investment Bank’s Markets Tech Group, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

 

Job responsibilities

• Solve problems, manage application and infrastructure support for FX and Commodities business. 
• Debug production issues by digging into the application code (mostly Python), writing support helpers and ad-hoc scripts, reduce manual toil by automating the daily functions.
• Collaborate with the developers, business users and global production management teams.

 

Required qualifications, capabilities, and skills

• Must have a bachelor’s or master’s degree in engineering, computer science or information systems
• Minimum 2 years of relevant industry experience.
• Minimum 1 years of experience doing production support in finance domain.
• Technically hands-on working with Linux, basic Python scripting and relational database systems. 
• Very good communication skills and a self-starter, be able to work independently.
• Quick thinker, good problem solver and a fast learner.

 

Preferred qualifications, capabilities, and skills

• Programming in Python or any high level language would be a great plus.
• Ability to automate and build tools for improved productivity would be a plus.
• Project management and/or business analysis skills would be a great plus.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Mid Level