Technology Support Engineer - Application and Production Support

Technology Support I - Application Support/ Production Support (Unix , SQL, Monitoring tools)

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I team member in Commercial and Investment Bank's Post Trade Team, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

 

Job responsibilities

• Provide end‑to‑end production support across Post Trade and recon applications.
• Monitor, triage, and resolve incidents while meeting SLAs and cutoffs.
• Drive root‑cause analysis and preventive fixes to reduce repeat issues.
• Manage changes and releases with strong risk controls and documentation
• Monitor service health; triage and restore fast
• Own SLA adherence for batches, online, and feeds
• Perform RCA; implement preventive actions and run change/release with risk controls
• Operate schedulers and file/data pipelines and maintain runbooks and dashboards
• Coordinate with Ops on cutoffs and client deliverables
• Automate repetitive tasks to cut toil and support DR tests and resilience controls
• Track problems and drive long‑term fixes

 

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• 3+ years in production support/SRE
• Strong SQL with relational DBs
• Linux/Unix, shell; Python for automation
• Schedulers (Autosys/ Control‑M) and SFTP
• Monitoring/observability tools (e.g., Splunk, Grafana LIS equivalents)
• Incident, problem, and change management (ITIL)
• Clear stakeholder communication with Ops/business
• Proven RCA and remediation planning
• On‑call readiness and documentation discipline

 

Preferred qualifications, capabilities, and skills

• Post Trade/reconciliation domain knowledge
• FIX/SWIFT and downstream reporting flows
• AWS data services (e.g., S3, Datadog, CloudWatch)
• Batch/ETL performance tuning
• ITIL, AWS, or SRE certifications will be added advantage

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Entry Level