Telecalling Team Leader

exide group of company
₹25,000 - ₹50,000 per month
5 openings
Full-time
306 people interested in this job
Posted on : Yesterday
Expires on : 06-Aug-2021
Education
12th Pass (Associate Degree)
English Level
Fluent English
Experience
Fresher
Gender
Female Only
Education
12th Pass (Associate Degree)
English Level
Fluent English
Experience
Fresher
Gender
Female Only
Working days
Monday to Saturday
Timings
9.00 am to 6.00pm
Job Description
Responsibilities of the candidates include: • Manage a team of individuals working on telesales/customer support • Resolve customer complaints brought to your attention • Create policies and procedures • Plan the training and standardization of service delivery • Manage inbound and outbound customer calls in a timely manner • Identify customers’ needs and wants, clarifying information whenever possible • Conduct quality assurance surveys with customers and provide feedback to the team • Gain comprehensive product knowledge to enhance customer support • Maintain a pleasant working environment for your team
Address
Centenary bulding 6th floor 28 m.g road, Mg Road Anil Kumble Circle, Bengaluru, Karnataka - 560001

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