Quality Analyst for Outbound Sales Process
Tata Capital Finance Ltd
Quality Analyst for Outbound Sales Process
Tata Capital Finance Ltd
Bengaluru/Bangalore
Not disclosed
Job Details
Job Description
Trainer - Call Center - Bengaluru - Marathahalli - JM
Job Description:
Quality Analyst for Outbound Sales Process
Minimum Qualifications:
• Graduation in any stream.
• Minimum of 1-year experience as a Quality Analyst, including at least 6 months in an outbound sales process.
Key Responsibilities:
1. Audit and Analysis:
• Conduct thorough audits of outbound sales calls to ensure adherence to quality standards and processes.
• Analyze lead generation methods and sales processes to identify areas for improvement.
• Provide actionable insights and recommendations for process enhancements.
2. Reporting and Documentation:
• Create and maintain detailed audit dashboards and reports to track performance and compliance.
• Document audit findings and process improvements accurately and comprehensively.
3. Process Improvement:
• Develop and implement strategies to enhance the efficiency and effectiveness of the outbound sales process.
• Collaborate with the training and operations teams to ensure process improvements are effectively communicated and implemented.
4. Performance Monitoring:
• Monitor and track key performance indicators (KPIs) related to quality and process excellence.
• Provide regular feedback to sales agents and management based on audit findings and performance analysis.
5. Client Interaction:
• Engage with clients to understand their quality requirements and ensure these are met consistently.
• Adjust quality processes and audits based on client feedback and evolving needs.
6. Continuous Improvement:
• Stay updated with industry best practices and incorporate them into the quality framework.
• Foster a culture of continuous improvement and quality excellence within the team.
Job role
Work location
Bengaluru, Bengaluru - Marathahalli, Ground Floor, 93/7, Sri Maruthi Nilaya, Outer Ring Road, Marathahalli, Bengaluru, Karnataka - 560037, India
Department
Sales & BD
Role / Category
Business Process Quality
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
About company
Name
Tata Capital Finance Ltd
Job posted by Tata Capital Finance Ltd
This job has expired