SAP BW/4HANA & Native HANA AMS Support Consultant

User Experience Engineer

Project Role : User Experience Engineer
Project Role Description : Accountable for prototype work and other software engineering solutions that create an optimized user experience. Translate design concepts to prototype solutions as quickly and tangibly as possible, with a balanced understanding of technical feasibility implications and design intent.
Must have skills : SAP BW/4HANA Data Modeling & Development
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Summary
We are looking for an experienced SAP BW/4HANA & Native HANA AMS Support Consultant to join our Application Management Support (AMS) team. The candidate will be responsible for production support, incident resolution, enhancements, and performance optimization across SAP BW/4HANA, Native HANA (WebIDE-based development), Jenkins-based deployments, SAC reporting, and AFO reporting integrated with Fiori tiles.

Key Responsibilities
Provide L2/L3 production support for SAP BW/4HANA and Native HANA environments.
Monitor and troubleshoot process chains, data loads, and delta failures.
Handle incident tickets, service requests, and perform root cause analysis (RCA).
Develop and maintain:
o BW-ABAP routines (Start, End, Field routines)
o HANA CVs, Synonyms, Table Functions and other BW4HANA objects like ADSO, Composite providers and others
Support and enhance:
o SAP Analytics Cloud (SAC) dashboards and stories
o Analysis for Office (AFO) reports
Support AFO reports triggered via SAP Fiori tiles, including:
o Fiori tile configuration
o Launchpad integration
o Troubleshooting report execution issues
Perform code corrections, performance tuning, and optimization in BW and HANA models.
Manage transport and deployment activities using Jenkins CI/CD pipelines.
Coordinate with functional and business teams for clarifications and enhancements.
Ensure SLA compliance and maintain support documentation.
Participate in on-call rotation for critical production incidents.

Required Skills & Experience
Primary Skills
Strong hands-on experience in SAP BW/4HANA.
Experience in Native SAP HANA development (WebIDE / BAS).
Proven experience in AMS / Production Support projects.
Strong understanding of:
o ADSOs, Composite Providers, InfoObjects
o Process Chains & Data Load Monitoring
o Error handling & performance tuning
Experience in:
o SAP Analytics Cloud (SAC) reporting support
o Analysis for Office (AFO) reporting
o AFO reports triggered via SAP Fiori tiles
Experience with Jenkins-based deployment pipelines.
Intermediate knowledge of ABAP:
o BW-ABAP routines
o Table Functions
o Debugging skills
Good to Have
Experience in AMDP (ABAP Managed Database Procedures).
Knowledge of CDS Views.
Experience with SAP Fiori Launchpad configuration and tile setup.
Exposure to security roles related to Fiori and BW.
Knowledge of ITIL processes.

Technical Environment
SAP BW/4HANA
Native SAP HANA (WebIDE / Business Application Studio)
SAP Analytics Cloud (SAC)
Analysis for Office (AFO)
SAP Fiori Launchpad
Jenkins (CI/CD Deployment)
ABAP (BW routines, Table Functions)

Shift & Support Requirements
Willingness to work in B Shift (Afternoon/Evening Shift).
Mandatory participation in on-call support rotation, including weekends when required.
Ability to handle high-priority production issues under tight timelines.

Experience Required
4–8 years of overall SAP experience.
Minimum 3+ years in SAP BW/4HANA.
At least 2 years in AMS / Production Support environment.

Soft Skills
Strong analytical and troubleshooting capabilities.
Ability to work independently in a support-driven environment.
Excellent communication and stakeholder management skills.
Proactive and solution-oriented mindset.