Vice President - Change Management for Agentic Operations

Ready to build the future with AI?  

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.   

Inviting applications for the role of Vice President, Change Management – Agentic Operations 

As Genpact accelerates its pivot to Agentic Operations (AO), this role will be a critical execution leader driving  change at account-level to ensure seamless transition from DO to AO 

This role operationalizes change on the ground — ensuring every AP account successfully transitions from digital operations to agentic-led work by ensuring implementation of redesigned role, ensuring talent readiness, driving adoption of learning pathways taken, and communication while ensuring governance and reporting.  

This leader will work closely with HR, Learning, Product, AO Transformation, and AP Service Line teams to deliver seamless transition, high adoption, and measurable productivity lift across all AP accounts. 

Key Responsibilities 

1. Drive Change Management Across All Agentic AP Accounts 

• Lead end-to-end change execution across AP accounts transitioning to Agentic Operations. 

• Implement role redesign, KPI changes, workflow transitions, and performance expectations for AP talent. 

2. Partner with HR on Role, Skill & KPI Migration 

• Work with HR and Account Leadership to embed new agentic roles into AP accounts (e.g., Exception Specialists, Prompt Analysts, Orchestrators). 

• Align driving new KPIs, performance frameworks, and progression paths with the AO operating mode for all impacted accounts. 

• Support talent rotation decisions and workforce movement into agentic roles. 

3. Coordinate and Accelerate Talent Enablement (Skilling Execution) 

• Partner with Learning/Genome teams to drive training completions, readiness certification, and post-training deployment. 

• Track enablement throughput for each AP account; escalate barriers; ensure enablement targets are met. 

4. Lead Communication & Engagement Programs for AO Adoption 

• Anchor all change-related communication for AP accounts — outcomes, timelines, expectations, escalation paths. 

• Work closely with the Comms team to design messaging that reduces resistance and drives clarity. 

• Build a communication rhythm with account leaders, HR, and AO core team. 

5. Establish Account-Level Quality & Audit Mechanisms 

• Set up the Agentic Quality Audit function for AP accounts (people + process + metrics). 

• Define audit checklists, compliance criteria, exception-handling guardrails, and risk triggers. 

• Ensure audit outcomes feed into continuous improvement loops for product and operations. 

6. Program Management & Reporting 

• Build and manage dashboards focused on: 

• Readiness  

• Throughput  

• Deployment  

• Account-level KPI improvements  

• Ensure consistent reporting to all key stakeholders 

Qualifications we seek in you! 

Minimum Qualifications

• Experience in large-scale change management, operations, digital transformation, or shared services leadership. 

• Strong grounding in finance operations (AP preferred), workflow redesign, and new operating model rollout. 

• Experience driving change programs across distributed delivery sites. 

• Comfort working in fast-evolving technology-led environments (GenAI / automation exposure a plus). 

• Ability to mobilize cross-functional teams (HR, Ops, Learning, Comms, Product & Tech) 

• Strong communication, stakeholder management, and problem-solving skills. 

• Execution-strong operator who thrives in ambiguity. 

• High empathy with frontline operators; credibility with senior leaders 

• Outcome-oriented, structured, disciplined. 

• Skilled at reducing resistance and building adoption momentum. 

• Calm, resilient, capable of driving large-scale behavioral change. 

Why join Genpact?  

• Lead AI-first transformation – Build and scale AI solutions that redefine industries  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.