Windchill Business administration/Support

Experince: 5-8 years

Roles and Responsibilities

PLM User Support:

• Deliver resolutions to application specific issues to the users on the PLM application Portfolio,
• Perform root cause analysis as needed and create/update defects/bugs in Service, so that implementation team can fix them.
• Support the ongoing PLM implementation projects by creating configurations in Windchill PDMLink as needed and or as specified in the solution design document.
• Validate the bug fixes by performing System integrations/regression testing as needed and coordinate with the end users for user acceptance test/closure of a defect/bug.
• Identify any shortfalls and provide feedback to SKF implementation team.
• Update knowledge base, FAQs as needed so as to enhance end user productivity
• Effectively communicate with Group IT and Vendors in elaborating issues and finding common grounds for resolution.
• Follow support & release management processes for tickets and project change requests.

Experience and Skills required:

• Around 5 years of experience in Windchill Administration.
• High knowledge on PTC products.
• Experience in PTC products PDMlink, MPMLink, PartsLink - Mandatory
• Understanding of ProjectLink, Option and Variants, Creo and SUMA.
• Knowledge on Requirement Management in Windchill.
• Knowledge on Engineering Change Management.
• Expertise in Windchill 12.
• Knowledge in CAD tool to Windchill integration (Work group manager, cache maintenance, license).
• Good technical leadership skills.
• Good stakeholder management skills.
• Strong communication skills, both verbal and written.
• Excellent verbal/written communication skills are required for multi-faceted interactions with all levels of personnel within the organisation

Must-Have Skills: Windchill Administration, Expertise in PDMLink, MPMLink, PartsLink, ECM, SUMA, Creo integrations, CAD-Windchill integration (cache/license management)

Secondary Skills:ProjectLink, Options & Variants,Requirement Management in Windchill, Stakeholder management & technical leadership