Workplace Experience Manager

Workplace Experience Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Experience Manager

Job Summary:

The Workplace Experience Manager will be responsible for creating and delivering exceptional workplace experiences across all JLL-managed facilities in India. This role focuses on enhancing employee satisfaction, optimizing workplace services, and ensuring seamless day-to-day operations that support client business objectives and employee wellbeing.

Key Responsibilities:

Workplace Experience Strategy & Delivery

• Design and implement workplace experience initiatives that enhance employee engagement, productivity, and satisfaction across PAN India portfolio

• Develop and maintain workplace experience standards, policies, and procedures aligned with client objectives and JLL best practices

• Act as primary point of contact for workplace experience matters, ensuring consistent service delivery across all locations

Service Management & Operations

• Oversee daily workplace operations including reception services, hospitality, meeting room management, visitor management, and workplace amenities

• Coordinate with facilities management, security, housekeeping, and other service providers to ensure integrated service delivery

• Manage workplace technology platforms and tools to streamline operations and enhance user experience

Stakeholder Engagement & Communication

• Build strong relationships with employees, leadership teams, and key stakeholders to understand workplace needs and expectations

• Conduct regular feedback sessions, surveys, and focus groups to gather insights and drive continuous improvement

• Communicate workplace policies, updates, and initiatives effectively across the organization

Vendor & Budget Management

• Manage vendor relationships for workplace experience services including catering, events, wellness programs, and amenities

• Monitor and control workplace experience budgets, ensuring cost-effective delivery without compromising service quality

• Negotiate contracts and service level agreements with external service providers

Events & Community Building

• Plan and execute workplace events, employee engagement activities, and community-building initiatives

• Coordinate town halls, celebrations, wellness programs, and other employee-centric activities

• Foster a sense of community and belonging within the workplace environment

Performance Metrics & Reporting

• Establish and track key performance indicators (KPIs) for workplace experience services

• Prepare regular reports on service performance, employee satisfaction scores, and operational metrics

• Identify trends and opportunities for service enhancement based on data analysis

Compliance & Safety

• Ensure compliance with health, safety, and regulatory requirements across all workplace experience activities

• Support business continuity planning and crisis management related to workplace operations

• Maintain updated knowledge of industry best practices and emerging workplace trends

Qualifications & Experience:

Required:

• Bachelor's degree in Hospitality Management, Facility Management, Business Administration, or related field

• 5-7 years of experience in workplace experience, facility management, hospitality, or related service delivery roles

• Proven experience managing multi-site operations across different geographic locations

• Strong understanding of workplace services including reception, hospitality, events, and amenities management

Preferred:

• Experience in corporate real estate or facility management industry

• Familiarity with workplace technology platforms (visitor management systems, space booking tools, service request platforms)

• Professional certifications such as FMP (Facility Management Professional), IFMA, or similar credentials

Skills & Competencies:

• Excellent interpersonal and communication skills with ability to engage diverse stakeholders

• Strong problem-solving abilities with customer-centric mindset

• Project management skills with ability to handle multiple priorities simultaneously

• Proficiency in Microsoft Office Suite and workplace management software

• Budget management and vendor negotiation capabilities

• Cultural sensitivity and ability to work effectively across diverse teams

• Proactive, detail-oriented, and results-driven approach

• Flexibility to travel across India locations as required

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.