Workplace Manager - Soft Services and Facility Operations

Workplace Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

 

Job Summary

 

The Workplace Manager – Soft Services is responsible for overseeing and managing all soft services within the facility, including housekeeping, pantry, waste management, pest control, landscaping, front office, mailroom, and other support services. The role ensures that service providers and in-house teams deliver high standards of cleanliness, hygiene, safety, and customer experience in line with contractual obligations and organizational policies. The Assistant Facility Manager works closely with the Facility Manager, vendors, and client stakeholders to maintain a seamless workplace environment, drive service excellence, and implement continuous improvement initiatives.

 

Job Responsibilities

 

·       Oversee day-to-day delivery of soft services including housekeeping, pest control, mailroom, landscaping, and waste management.

·       Ensure workplace cleanliness, hygiene, and safety standards are consistently maintained.

·       Conduct regular walkthroughs and audits to ensure service quality.

·       Manage third-party vendors and in-house staff for soft services.

·       Monitor performance against SLAs/KPIs and escalate deviations when required.

·       Support recruitment, training, and rostering of soft services staff.

·       Act as the first point of contact for client queries related to soft services.

·       Ensure customer experience is consistently positive through proactive service delivery.

·       Coordinate with other service lines (engineering, security, transport, etc.) for smooth operations.

·       Conduct daily/weekly inspections to track quality of services.

·       Collect client/employee feedback and implement improvement initiatives.

·       Drive sustainability practices in waste management, water, and energy use within soft services.

·       Assist in managing budgets for consumables, cleaning materials, pantry supplies, and vendor services.

·       Track soft services expenses and ensure cost optimization.

·       Support Facility Manager in vendor contract renewals and negotiations.

·       Maintain daily/weekly/monthly reports on manpower, services delivered, and compliance checklists.

·       Track SLA performance metrics and present reports to the Facility Manager and client.

·       Document SOPs, process updates, and incident logs.

 

 

Qualifications

 

·       Bachelor’s degree in Hotel Management, Hospitality, Facilities Management, Business Administration, or a related field.

·       3 - 5 years of experience in facility management, hospitality, or soft services operations.

·       Proven experience in managing housekeeping, pantry, landscaping, pest control and Waste management services.

·       Exposure to working with corporate offices, large campuses, or high-end hospitality environments preferred.

·       Experience in vendor management, client engagement, and SLA/KPI monitoring.

·       Strong knowledge of soft services operations and industry best practices.

·       Good understanding of workplace health, hygiene, safety, and compliance requirements.

·       Proficiency in MS Office, CAFM/CMMS tools, and reporting dashboards.

·       Excellent communication, client-handling, and stakeholder management skills.

·       Ability to manage large vendor teams and multi-location operations.

Strong problem-solving, organizational, and people-manageme

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.