Zephyr Squad Senior Software Engineer Customer Support

As a Senior Software Product Support Engineer, you will be integral part of this transformation and will be solving challenging customer escalated problems in timely manner.

• Reporting into the Support Manager you will be required to solve the customer escalated issues on priority and assist the Support team in problem resolution by hands-on participation, effectively communicate status, issues, and risks in a precise and timely manner.
• You will debug the customer issue using the application code and provide the patch for the customer when it required.
• You will interact with Engineering, QA and Support team while working on the Support escalated Cases.
• We are looking for someone who can debug within the application code and provide solution to customer reported issues.
• Also should be able to talk to customer in the call and provide technical explanation on their issue.
• Also should provide the detailed RCA on the problem.
• Should be able to provide the customer patch when needed.
• Have 4-7 years of experience with hands on experience working in Java 8 platform or higher and hold a Bachelor’s Degree in Computer Science, Computer Engineering or related technical field required.