Senior Customer Service Associate

Customer Service: Warmly greet customers upon entry and offer assistance tailored to

their needs.

b) Product Knowledge: Provide detailed information about store products, services, and

ongoing promotions.

c) Customer Interaction: Address customer inquiries and resolve complaints promptly and

courteously, ensuring a positive shopping experience.

d) Product Assistance: Guide customers in locating products within the store, offering

personalized recommendations as needed.

e) Sales Promotion: Actively promote and upsell products to enhance the overall

shopping experience and meet sales targets.

f) Returns & Exchanges: Manage returns, exchanges, and refunds in accordance with store

policies, ensuring customer satisfaction.

g) Store Knowledge: Maintain a thorough understanding of current sales, promotions, and

store policies to assist customers effectively.

h) Restocking & Display: Assist in restocking shelves, ensuring products are displayed neatly

and attractively to maximize visibility.

i) Inventory Monitoring: Monitor inventory levels and promptly notify management of low

stock items to prevent shortages.

j) Stock Checks: Participate in periodic stock checks and assist with inventory audits to

maintain accurate stock records.

k) Merchandising: Maintain attractive and organized product displays, ensuring all pricing

and promotional signage is accurate and up-to-date.

l) Promotional Setup: Assist in setting up promotional displays and seasonal changes,

ensuring they are visually appealing and strategically placed.

m) Customer Environment: Create a welcoming and positive environment that enhances

the customer experience and encourages repeat visits.

n) Store Maintenance: Maintain a clean, tidy, and hazard-free sales floor and assist with

store opening and closing duties while adhering to health and safety guidelines.

o) Perform various tasks as and when given by the senior management