Team Leader

Remote Multi-Language Team Leader (Telecalling / Call Center)

📍 Job LocationWork From Home (Remote)

🕘 Fixed Shift: 9:00 AM – 6:00 PM

• 🗣️ Languages RequiredKannada – Mandatory (Fluent)
• Telugu – Mandatory (Fluent)
• Marathi – Mandatory (Fluent)
• Tamil – Manageable (Basic to Intermediate)
• Hindi – Manageable (Basic to Intermediate)

🧑‍💼 Job DescriptionWe are looking for a Remote Multi-Language Team Leader to manage and supervise a telecalling team working from home. The candidate should have strong leadership skills, experience in handling multi-language teams, and the ability to ensure productivity, discipline, and call quality in a fixed working schedule.

• ✅ Key ResponsibilitiesManage and supervise remote telecalling agents
• Ensure daily call targets and productivity
• Monitor call quality, scripts, and customer handling
• Guide agents for pitch improvement and objection handling
• Maintain attendance, discipline, and performance reports
• Conduct daily team briefings and reviews
• Coordinate with management on targets and escalations
• Support agents on Kannada, Telugu, Marathi, Tamil & Hindi calls when required
• 🎯 Eligibility CriteriaMinimum 1 year experience as a Team Leader / Senior Telecaller
• Experience in telecalling / call center operations
• Strong leadership, communication, and reporting skills
• Ability to manage teams in a remote WFH setup
• Target-oriented and disciplined professional
• 💻 Technical RequirementsLaptop / Desktop (Good working condition)
• Stable Internet connection
• Power Backup (Inverter / UPS mandatory)
• USB Headset with noise cancellation
• Basic knowledge of Google Sheets / CRM tools
• ⏰ Working HoursFixed Working Hours: 9:00 AM – 6:00 PM
• Sunday off / Weekly off as per company policy
• 💰 Salary & BenefitsSalary: As per experience & skill
• Performance-based incentives
• Long-term association opportunity
• This is a fixed full-time job (Not freelance / not flexible hours)

📩 How to ApplyInterested candidates can apply or share their resume at : it@mediatechtemple.com