Duties

1.

Act as technical consultant and liaison with customer management and technical counterparts. Compare the test results against chemical treatment program guidelines.

2.

Provide early, on-site trouble-shooting response and act as a channel to utilize company product application technical support

Responsibilities

1.

Using various strategies and tools to provide effective solutions to customers' concerns.

2.

Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.

3.

Promptly following up on service requests and providing customer feedback.

4.

Monitoring equipment and machinery performance and developing preventative maintenance measures.

5.

Conducting quality assurance and safety checks on all equipment.

6.

Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.

7.

Providing recommendations about new features and product improvements.

8.

Monitoring inventory and reordering materials when needed.

 9.

Writing reports and presenting findings to Managers and Supervisors on a regular basis

KRA

1. 

Service Management

2. 

Client Management