Store Manager

Responsibilities

● Recommend and advise on best practices of picking and packing to improve Cx experience.

● Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.

● Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.

● Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.

● Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.

● Provide recommendations to partners for continuous improvement on delivering best Cx metrics.

● Provide recommendations on the training aspects required to deliver/improve Cx metrics.

● Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

Qualifications

● Graduate / 3-5 years of retail management experience

● Must have led 15+ people/ employees at Retail/ Store.

● Problem solving, data-driven decision-making

● Adaptability to dynamic situations.

● Experience from retail/FMCG/ quick commerce Industry.

Interested candidate can share resume/CV with the subject line of:- Store Manager_Location. (Kindly mention your current location)

gunjan.chaturvedi_ch@external.swiggy.in