Customer Service Manager

Customer Service Manager_R-WBG OPERATIONS (OPS)-Customer Service Desk

- Manage and oversee customer service operations ensuring high-quality service delivery. - Coordinate with the customer service desk to handle queries and resolve issues efficiently. - Lead and motivate the customer service team to achieve performance targets. - Maintain strong communication channels between customers and internal departments. - Monitor customer feedback and implement improvements to enhance satisfaction. - Ensure adherence to company policies and operational procedures. - Facilitate training and development initiatives for customer service staff. - Work closely with operations to streamline service processes and improve response times.