Receptionist / Front Office Executive

About the Company:

Omega Financial Company is a growing financial services provider in Bhilai, offering a range of solutions including loans, investment planning, and wealth management. We are committed to delivering reliable financial assistance and excellent customer service.

Job Description:

We are looking for a Receptionist cum Telecaller to be the first point of contact for our clients and to assist in managing customer communication via phone and front office operations. The ideal candidate will be responsible for handling inbound and outbound calls, event-based call campaigns, and collecting feedback from clients.

Key Responsibilities:

Reception Duties:

• Welcome and attend to visitors/clients at the front desk.
• Handle walk-in queries and route them to the concerned department.
• Maintain front desk area and coordinate appointments.

Telecalling Duties:

• Make outbound calls for product promotion, events, and customer follow-ups.
• Handle inbound customer queries and provide accurate information.
• Conduct feedback calls to clients post-service or event.
• Maintain records of calls and customer interactions in the CRM.

Requirements:

• Minimum qualification: Graduation preferred.
• Prior experience in a receptionist or telecalling role is a plus.
• Good communication skills in Hindi and basic English.
• Comfortable with outbound calling and following call scripts.
• Basic computer knowledge (MS Excel, CRM, etc.).
• Friendly, professional, and customer-oriented attitude.

Job Type: Full-time

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift