Customer Service Executive

Job description:

Respond to customer inquiries via call, email, chat and other communication channels and registered complaints.

Close the complaint and update via call, email, chat and other communication channels.

Receive customer feedback about service quality, technician behavior, problem solving quality.

Replacement email to the sanitaryware division for customer product replacement.

Assign technician (old/new) to the customer complaint.

Update technician to customer complaint and provide all needed spare parts.

Spare parts dispatch to the technician/customer/dealer.

Follow up with technician/customer/dealer to install spare parts timely.

Maintain MSL for Spare parts.

Skills & requirements:-

- Candidate must be graduate -Candidte should have good knowledge of MS Excel, google sheet. - Candiadate should have good communication skiils -Candidate must be having good email writing skills.

Pay: ₹15,000.00 - ₹25,000.00 per month