Business Analyst

- Making outbound calls to customers, clients, or prospects to promote products or services, conduct surveys, or gather information.

- Receiving and responding to inbound calls from customers, addressing their inquiries, resolving issues, or providing information.

- Maintaining accurate records of calls, including details of conversations, outcomes, and follow-up actions.

- Achieving call targets and meeting performance metrics, such as call volume, conversion rates, or customer satisfaction.

- Representing the organization professionally and providing excellent customer service.