Urgent Hiring For GeM ( Govt. Premium ) ( Voice Process )

Job Highlights:

Designation: Customer Support Associate

CTC: 15 k+ 1k

Languages: English

Qualification: Graduate

Experience: 6 months BPO/Telecalling exp. (Mandatory)

Gender: Both

JobShift: day shifts Rotational

Training Period: 7500 k Stipend ( 30 DAYS )

Location: Bhopal

Job Description:

⦁ Answer incoming calls & out-going calls from customers with govt. related queries.

⦁ Analyze customer issues and assist in resolving within the required timeframe.

⦁ Coordinate with customers and ensure appropriate questioning to identify issues.

⦁ Manage all customer inquiries and summarize to present to management.

⦁ Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.

⦁ Maintain accuracy of all data and verify the same for all customer services.

⦁ Proven customer service/support experience.

⦁ Excellent communication and presentation skills. 

*Requirements:

⦁ Clarity of speech and thought is expected with basic computer knowledge.

⦁ Ready for rotational shifts & rotational week offs.

⦁ Immediate joiners Preferred.

⦁ Must have a good command & fluency in English.