MIS Account Cum Customer Service Manager

**Job Opening: MIS Account excelcum Customer Service operation Manager**

**Company**: Ashok Leyland Authorized Dealership of Power Solutions, Industrial & Agriculture Machine Engine Service Solutions  

**Location**: Rai Automobile and Machinery, Near Bhanpur Karond, Bhopal, Madhya Pradesh

**Key Responsibilities**:

office accounting , expenses, billing, sale, purchase.

- Manage and maintain the **Management Information System (MIS)** for efficient reporting, data analysis, and decision-making processes.

- Handle **customer service** operations, ensuring prompt and effective communication with clients regarding service inquiries, maintenance requests, and product-related issues.

- Coordinate **service solutions for power, industrial, and agricultural machine engines** in collaboration with the service team.

- Ensure accurate data entry and analysis of sales, services, and inventory in the MIS system.

- Oversee **service scheduling, feedback collection, and customer satisfaction** initiatives.

- Collaborate with the **technical and service teams** to ensure timely delivery of solutions to customers.

- Generate regular reports and analytics to improve operational efficiency and customer satisfaction.

- Maintain customer service records, **service history** tracking, and follow-up schedules.

**Key Skills**:

- **Proficient in MIS** tools and software (Excel, databases, reporting tools).

- Strong **customer service management** experience.

- Good communication and interpersonal skills.

- Ability to analyze data and generate actionable reports.

- Experience in managing **service operations** in a similar industry (power solutions, industrial or agricultural machinery).

- Knowledge of **Ashok Leyland engines** and service processes will be an added advantage.

📢 Job Opening at RAI AUTOMOBILE AND MACHINERY

(Authorised Dealer – ASHOK LEYLAND Power Solutions, Industrial Engines & MAHINDRA POWEROL)

📍 Location: Bhopal

🔧 Position: Dealership Service Manager

We are looking for a dynamic and experienced Service Manager to lead our dealership's service operations. The ideal candidate should have strong leadership qualities and a thorough understanding of service management in the power solutions and industrial engines sector.

🔍 Key Responsibilities:

• Manage and lead the service team effectively
• Ensure high customer satisfaction through prompt service
• Maintain service quality and efficiency standards
• Prepare daily/weekly/monthly reports and analyze service performance
• Manage service documentation, warranty claims, and process improvements
• Coordinate with customers and internal departments for smooth operations
• Handle MIS reports and data analysis using Advanced Excel

✅ Requirements:

• Proven experience in service operations management (preferably in power solutions or automobile sectors)
• Strong skills in team management, reporting, and customer coordination
• Expertise in MIS and Advanced Excel
• Excellent communication and problem-solving abilities

📞 Apply Now!

Interested candidates can contact: 9301493174

**How to Apply**:  

Interested candidates are requested to send their Resume/CV through:  

**WhatsApp**: 9301493174  

**Email**: raiauto1@rai-automachinery.com

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**Rai Automobile and Machinery** is an Ashok Leyland authorized dealership specializing in power solutions, industrial and agricultural machinery service solutions. Join our team and contribute to delivering excellence in engine service and customer satisfaction!