Quality Analyst (Email Customer Support)

👩‍💼 Job Title : Quality Analyst - Customer Support [ International Email Process ]

🏢 Organization : Ecombirds

📍 Work Mode : Full-Time | In Office

🕒 Work Timings: 10:00 AM – 7:00 PM

💰 Salary Range : ₹15,000 – ₹25,000/month [ Fixed - No deductions ]

📅 Training: 45 Days (which includes customer support - emails to thoroughly understand the working procedures & Quality Assurance Standards of the organisation).

📌 Commitment of Work Duration : Minimum 1 year.

Experience - Minimum 2 Years [ Female Candidates Only ]

About the Role :

We are looking for a detail-oriented and experienced Quality Analyst (Customer Support) to join our growing team. If you have a proven track record of monitoring, evaluating and improving customer interactions via emails while ensuring quality – we’d love to hear from you ! This is more of a hybrid position of Quality Analyst and Customer Support Manager, as the candidate will be switched to emails work if and when needed.

✅ Key Responsibilities :

• Monitor and evaluate customer support interactions (chat/email) for quality, accuracy and professionalism
• Identify gaps in communication, process adherence and customer satisfaction
• Provide constructive feedback and mentoring to customer support executives
• Develop and maintain quality scorecards, reports and performance metrics
• Ensure compliance with company policies and customer service standards
• Coordinate with team leaders and management to improve processes and training modules
• Handle sensitive or escalated cases requiring quality checks

✅ Requirements :

• Minimum 2 years of experience as a Quality Analyst in Customer Support.
• Strong analytical skills with detail orientation
• Excellent communication skills (verbal & written)
• Ability to provide actionable feedback and coach team members effectively
• Must provide a valid experience letter of prior relevant experience in the domain.

📍 Location:

Plot no DH 12, Main Road, near Shubh Hospital, Ayodhya Nagar Extension, Ayodhya Nagar, Bhopal, Madhya Pradesh 462041