Senior Operations Manager

Job Summary :

Bharat Agrolink is looking for an experienced Senior Operations Manager to lead and streamline end-to-end logistics and operations. The role involves managing the order lifecycle, vendor coordination, invoicing processes, and ensuring smooth execution across all e-commerce platforms. The ideal candidate should be process-driven, tech-savvy, and capable of leading cross-functional teams to achieve operational excellence.

Key Responsibilities:

• Manage the complete order lifecycle, including order processing, confirmation, dispatch, and delivery
• Oversee daily logistics operations to ensure timely and accurate order fulfillment
• Coordinate with vendors and logistics partners for smooth supply chain operations
• Handle vendor onboarding, performance monitoring, and relationship management
• Supervise and manage the invoice and billing team, ensuring accuracy and timely closure
• Track orders regularly and resolve delivery issues, delays, and RTO cases effectively
• Ensure proper order tracking and status updates across systems and stakeholders
• Monitor operational KPIs such as TAT, RTO rate, delivery success rate, and cost efficiency
• Implement process improvements to enhance productivity and reduce operational gaps
• Work closely with sales, customer support, and finance teams for seamless coordination
• Ensure compliance with internal SOPs and company policies
• Required Skills & Experience: Minimum 2–4 years of experience in operations or logistics management
• Strong experience in managing e-commerce operations and tools (OMS, ERP, CRM, logistics dashboards, marketplaces, etc.)
• Proven experience in vendor management and logistics coordination
• Hands-on experience in order management, invoicing, and backend operations
• Strong team management and leadership skills
• Excellent problem-solving and decision-making abilities
• Good communication and stakeholder management skills
• Ability to work in a fast-paced, high-volume operational environment