Agency Service Manager

An Agency Service Manager (ASM) role blends leadership, operations, and client focus, involving recruiting/training agents, setting performance goals, managing daily operations, ensuring compliance, and boosting client satisfaction by overseeing service delivery, improving processes, analyzing metrics (like response time/resolution), and strategizing growth for the agency. Key duties include team leadership, performance management, client relationship building, compliance, and market trend analysis to drive overall agency success, often requiring strong communication and strategic skills. 

Key Responsibilities

• Team Leadership: Recruit, train, mentor, and manage agents/staff to meet performance targets.
• Operations Management: Oversee daily tasks, delegate duties, manage budgets, and streamline service processes.
• Client & Stakeholder Relations: Build strong client/vendor relationships, handle complaints, and ensure high satisfaction.
• Performance & Strategy: Set goals, analyze metrics (resolution rates, feedback), create improvement plans, and adapt to market trends.
• Compliance: Ensure adherence to agency regulations, company policies, and industry standards (like IRDAI in India). 

Essential Skills & Qualifications

• Leadership: Proven ability to motivate and develop people.
• Communication: Excellent written and verbal skills, strong interpersonal abilities.
• Strategic Thinking: Ability to plan, analyze data, and implement changes.
• Experience: Freshers Can Apply
• Education: +2 Above