Receptionist Cum Telecaller

A Receptionist cum Telecaller acts as the first point of contact, combining front-desk administration with outbound/inbound sales calls. Responsibilities include greeting visitors, managing calls, scheduling appointments, maintaining records, and promoting products/services to prospects. This role requires exceptional communication, organization, and a customer-focused demeanor. Expertia AI +3

Key Responsibilities

• Reception Duties: Greet, welcome, and assist visitors upon arrival.
• Front Desk Management: Answer, screen, and forward incoming phone calls, and manage incoming/outgoing mail.
• Telecalling/Sales: Conduct high-volume outbound calls to prospective clients or students, explain services/products, and follow up on leads.
• Customer Interaction: Provide accurate information to clients in-person, by phone, or email.
• Administrative Tasks: Schedule appointments, maintain visitor logs, and perform data entry, filing, and photocopying.
• Office Maintenance: Ensure the reception area is tidy, organized, and secure.

Required Skills and Qualifications

• Education: High school diploma or equivalent; a degree is often preferred.
• Experience: Proven experience as a receptionist, telecaller, or in customer service.
• Communication: Excellent verbal and written communication skills.
• Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
• Soft Skills: Strong interpersonal skills, a friendly demeanor, multitasking ability, and the capacity to work under pressure. 

Common Working Conditions

• This is typically a full-time position with day shifts.
• Often involves high-pressure, sales-driven, or target-based environments, specifically for outbound calling.