Team Leader

Media Tech Temple

Work from home

₹8,000 - ₹11,000 monthly*

Fixed

8000 - ₹9000

Average Incentives*

2,000

Earning Potential

11,000

You can earn more incentive if you perform well

Full Time

Any experience

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

200 applicants

Job Description

Team Leader (BPO)

Position: Team Leader –

Location: (work from home/ Remote

Salary: ₹10,000 - ₹15,000

Employment Type: Full-time

Key Responsibilities:

Team Management: Supervise, mentor, and motivate a team of customer support or sales agents.

Performance Monitoring: Track team performance against KPIs such as call quality, resolution time, customer satisfaction, and sales conversion.

Training & Coaching: Conduct regular training sessions to improve team efficiency and product knowledge.

Quality Assurance: Ensure high standards in customer interactions and compliance with company policies.

Problem Resolution: Address escalations and customer complaints effectively.

Reporting & Analysis: Prepare daily/weekly/monthly performance reports and suggest improvements.

Process Improvement: Identify gaps in workflow and suggest process enhancements for efficiency.

Team Motivation: Foster a positive work culture to enhance employee engagement and productivity.

Job role

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

English level

Basic English

Age limit

18 - 30 years

Gender

Female

About company

Name

Media Tech Temple

Address

57, behind Kali Ki Bagichi, Swarn Jayanti Nagar, Jawahar Nagar, Bharatpur, Rajasthan, India

Job posted by Media Tech Temple

FAQs about this job

Show all

This job has expired