Team Leader (BPO)

Position: Team Leader –

Location: (work from home/ Remote

Salary: ₹10,000 - ₹15,000

Employment Type: Full-time

Key Responsibilities:

✅ Team Management: Supervise, mentor, and motivate a team of customer support or sales agents.

✅ Performance Monitoring: Track team performance against KPIs such as call quality, resolution time, customer satisfaction, and sales conversion.

✅ Training & Coaching: Conduct regular training sessions to improve team efficiency and product knowledge.

✅ Quality Assurance: Ensure high standards in customer interactions and compliance with company policies.

✅ Problem Resolution: Address escalations and customer complaints effectively.

✅ Reporting & Analysis: Prepare daily/weekly/monthly performance reports and suggest improvements.

✅ Process Improvement: Identify gaps in workflow and suggest process enhancements for efficiency.

✅ Team Motivation: Foster a positive work culture to enhance employee engagement and productivity.