Team Leader
Media Tech Temple
Team Leader
Media Tech Temple
Work from home
₹8,000 - ₹11,000 monthly*
Fixed
₹8000 - ₹9000
Average Incentives*
₹2,000
Earning Potential
₹11,000
You can earn more incentive if you perform well
Job Details
Interview Details
Job highlights
Urgently hiring
200 applicants
Job Description
Team Leader (BPO)
Position: Team Leader –
Location: (work from home/ Remote
Salary: ₹10,000 - ₹15,000
Employment Type: Full-time
Key Responsibilities:
✅ Team Management: Supervise, mentor, and motivate a team of customer support or sales agents.
✅ Performance Monitoring: Track team performance against KPIs such as call quality, resolution time, customer satisfaction, and sales conversion.
✅ Training & Coaching: Conduct regular training sessions to improve team efficiency and product knowledge.
✅ Quality Assurance: Ensure high standards in customer interactions and compliance with company policies.
✅ Problem Resolution: Address escalations and customer complaints effectively.
✅ Reporting & Analysis: Prepare daily/weekly/monthly performance reports and suggest improvements.
✅ Process Improvement: Identify gaps in workflow and suggest process enhancements for efficiency.
✅ Team Motivation: Foster a positive work culture to enhance employee engagement and productivity.
Job role
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
English level
Basic English
Age limit
18 - 30 years
Gender
Female
About company
Name
Media Tech Temple
Address
57, behind Kali Ki Bagichi, Swarn Jayanti Nagar, Jawahar Nagar, Bharatpur, Rajasthan, India
Job posted by Media Tech Temple
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