Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Natural
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of business processes, all while maintaining a focus on delivering high-quality support to users and stakeholders.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of support processes to enhance service delivery.
- Document and track issues and resolutions to improve knowledge sharing within the team.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Natural.
- Strong analytical and problem-solving skills to diagnose and resolve software issues.
- Experience with application monitoring tools to ensure system performance.
- Familiarity with scripting languages to automate routine tasks.
- Ability to work collaboratively in a team environment and communicate effectively with stakeholders.

Additional Information:
- The candidate should have minimum 3 years of experience in Natural.
- This position is based at our Kolkata office.
- A 15 years full time education is required.