Infrastructure Technical Support Practitioner

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : TWS Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance, troubleshooting complex scenarios, and collaborating with different teams to maintain service reliability and efficiency throughout the day.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
- Document and communicate findings and solutions clearly to support knowledge sharing within the team.
- Assist in the development and implementation of process improvements to enhance system stability and performance.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in TWS Administration.
- Strong troubleshooting skills with the ability to analyze and resolve complex system issues.
- Experience in monitoring and maintaining enterprise-level scheduling and automation tools.
- Ability to work with various operating systems and understand their interaction with scheduling software.
- Good communication skills to effectively collaborate with technical and non-technical stakeholders.
- Capability to manage multiple tasks and prioritize issues in a fast-paced environment.

Additional Information:
- The candidate should have minimum 2 years of experience in TWS Administration.
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.