Assistant Manager - Service and Technical Support

Assistant Manager

1.    To visit site for rendering service to KSB India and KSB group products for new installation, start-up, trouble shooting, overhauling/revision, breakdowns, modifications etc.

2.    Collect application & operation related data for understanding criticalities & possible problems.

3.    To support in different offers preparation as per site requirement including offers for modification.

4.    Identify the service needs of customers & promote service business.

5.    Gather application & operation related data and various salvaging techniques, used by our customers.

6.    Presenting the collected information on claims/ complaints to After sales for work solutions & implement solutions.

7.    Prepare standard service offers independently and special offers with the help of seniors.

8.    To prepare case studies for presentation during training.

9.    Any other assignment as directed by the superiors from time to time.

Defined competencies:

Ø  Good Technical knowledge & analytical skills

Ø  Communication skills

Ø  Planning

Ø  Presentation skills.

Ø  Relation ship building/development

Experience Level

Mid Level