CRM Executive

Job Responsibilities

• Serve as the primary point of contact for customers throughout their journey including booking, payments, documentation, possession, and after-sales service.

• Maintain regular communication with clients to address queries, provide updates, and ensure high customer satisfaction.

• Manage CRM software to track leads, sales pipeline, customer interactions, and records.

• Assist customers with loan documentation, registration process, agreements, and other required formalities.

• Handle customer complaints and escalations effectively and ensure timely resolution.

• Coordinate with internal teams such as marketing, finance, legal, operations, and projects to ensure smooth customer on boarding and delivery.

• Prepare and maintain MIS reports related to bookings, collections, lead conversion, customer feedback, and escalations.

• Support marketing campaigns, customer events, and promotional activities to improve customer engagement and retention.

• Ensure compliance with company policies and real estate regulations while handling customers.

Qualifications and Skills:

·        Bachelor's degree in Business Administration, Marketing, Real Estate or related field (MBA preferred).

·        2-5 years of experience in real estate sales and CRM (depending on role seniority).

·        Strong communication, negotiation, and interpersonal skills.

·        Proven track record of achieving and exceeding sales target.

·        Customer –centric mind set with problem-solving ability.

·        Ability to work under pressure and adapt to a fast paced environment.

Key Competencies:

•      Sales orientation and target –driven approach

•      Relationship-building and customer service excellence

•      Market awareness

•      Team collaboration and coordination.

Job Type: Full time

•      Experienced: Real estate sales: 1+ years (Required),

•      Fresher with confidence are also welcome!

•      Language: Odia, Hindi, English

•      Note: Joining shall be immediate.

•      Job Type: Full-time

Benefits:

• Cell phone reimbursement
• Provident Fund

·        INCENTIVE