Customer Care Manager - Automotive Service and Spare Parts

Customer Care Manager

Responsibilities & Key Deliverables

Analyse the technical complaints of the vehicle in the field
Rectify defects in vehicles / overhaul aggregates
Maintain and handle internet based warranty
Ensure implementation of service processes at channel partners
Development of secondary channel
Feedback on companys as well as competitors products
Training of service managers
Work out special service support for strategic customers with channel partners
Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target
Secondary network for spare parts sales
Guide channel partners for manpower/facilities/equipment optimisation
Ensure profitability of workshops of channel partners
MIS on service.Spare parts inventory management
Manging service gaurantee at the dealership
Monthly visit to ASC and monitor his performance along with ASC coordinator
Service camps on monthly basisc
Monthly visits to customer

Preferred Industries

2 Wheeler3 WheelerAutomobile

Education Qualification

Bachelor of Engineering (Preferred)
Diploma in Engineering (Minimum)

Branches - Mechanical / Automobile / Production / Electrical / Electronic  or similar

General Experience

5 years and above

Critical Experience

Familiarity with the territory of Odisha will be preferred.

Experience Level

Mid Level