Need a Female Service CRM for Infinity Hyundai, Jharsuguda, Odisha.

A "Service CRM" in the automotive industry is responsible for managing customer relationships within the service department of a dealership.

Customer Interaction Management:

• Log all customer service interactions in the CRM system, including phone calls, emails, and in-person visits.
• Track customer vehicle history, service records, and warranty information.
• Proactively reach out to customers regarding upcoming service appointments based on vehicle mileage or maintenance schedules.
• Handle customer complaints and concerns efficiently, escalating issues when necessary.
• Appointment Scheduling and Coordination.
• Service Quality Monitoring.
• Marketing and Sales Support.
• Data Analysis and Reporting.

Required Skills:

• Excellent communication and interpersonal skills to build rapport with customers
• Strong organizational skills to manage appointment schedules and customer data
• Proficiency with CRM software and automotive service management systems
• Understanding of vehicle maintenance and repair procedures
• Ability to analyze data and generate actionable insights

Qualification: Graduate/ Diploma/ MBA/ PG

Employee Facilities Include:

· Attractive salary packages

· Performance incentives and bonuses

· ESIC and EPF benefits

· On-site canteen

· Regular appraisals

· Continuous training and development

· Clear career paths for growth

· Staff accommodation for outstation candidates

· Staff lunch room with AC facility